I must be one of the few that had a bad experience at Security.  I shopped last fall. Out of the five or so stores we went to our worst experience was at Security. I think we were in a unique position since we went in to each store as if we had just started looking.  We had family diamonds we were reusing so it not only was about buying the rings but also assessing the rings we had and coming up with ideas for the diamonds we had.  Security didn't look to tell use what we had, they made us talk to multiple people which meant we had to start over a few times, they had things on their website that when we went to in to the store cost $800 more then the site ("ah, we have nothing to do with that sir," is the answer I got). 

We finally decided what we wanted to do, which the gentleman thought we could do and he would check with his guys to see if they could do it, and we never heard back from him. Maybe if you have a big money project they would be more helpful.

We finally bought from Garon Brothers because they had what we wanted. It was a mixed bag with them.  The gentleman behind the counter was awkward and sometimes rude, but the guy who we thought was the owner or manager who sits in the back was extremely nice and helpful. 

Even though we didn't buy from them in the end, we had a very good experience with Salmela Jewelers in Grand Rapids MN.  They were very knowledgeable, spent the most time with us, and was the most honest and informative out of all the places we went. They were extremely personable and friendly.