I’m a huge proponent of locally owned businesses. I feel that they generally do what they do better than their franchised competition. Because of this, I’m totally cool with paying a higher price.
I’ve been to Burrito Union probably close to a dozen times, so in no way am I staking any sort of claim, but I can count on more than one hand how many times I’ve placed an order, only to have it incorrectly made. Never anything to the point where I won’t eat it, but when I pay something like $2.25 extra for something like adobo sauce and I don’t get it, I have to ask why? Why would you forget to add a topping that costs between 20-25% of the cost of a customers burrito? Especially when its a delivery order.
Again, this wouldn’t be such so bad if it were a one-time occurrence, but when the majority of experiences is like this, it really puts me off. I’m a real big fan of Tim and Rod’s other ventures and look forward to Tycoons, but I really hope service comes before ambiance.