About a month ago I was on a return trip from the cities in my 1999 Corolla. A quarter mile from Pine City, I break down only to find out that I threw a rod. That meant I had to go car shopping.
I went all over trying to find another gas miser. Found a great car at Kia with low miles and in great condition. It was two years older than the green machine, but because for the money, it couldn’t be beat.
After all the paperwork, I drove home in my new wheels. Half an hour later, the family wants to go outside and see Daddy’s “new” car. Low and behold, it doesn’t start. Now I’m fuming at this point. I bought the thing “as is,” but you would at least think it would start within an hour after driving it off the lot.
I went inside and called both Kelly & Cory to let them know what happened, how I felt and that I’d be bringing it in to have it looked at.
They had it at their service center for a week trouble-shooting and trying different repairs. After that, Scott in service called and told me they were bringing it up to Foreign Affairs, as they don’t have the ability to scan VWs. I was weary because I figured this would come as a cost to me. Another week went by and nothing had really been figured out. I was getting nervous about this.
I got a call this morning from Scott telling me that the car was fixed and that I could pick it up today. I said “Great! What’s the damage?” Scott says, “Nothing. This one’s on us.”
Normally, people don’t talk about good service, they just expect it. But as soon as sh*t hits the fan, they’re on their phones, online and sending smoke signals to everyone they know, telling them how mad they are at ABC company. I have to admit that I’m weary of big companies, whether in town or out of town, but these guys really put the idea of serving the community into action.